Shipping policy

Shipping Policy

This policy governs the shipping of goods and products sold on DRIP Coffee Labs ("DRIP Coffee Labs", "W/we", "S/site") website ("S/site").

COFFEE AND OTHER PERISHABLE ITEMS

Shipping Days and Times

Coffee orders are roasted to order and generally shipped out within 3 business days. Some orders can up to 5 days.

Hawaii, Alaska and Outside U.S.A. Shipments

Shipments outside the continental 48 U.S. States are shipped by U.S. Postal Service Priority Mail (HI & AK) or U.S. Postal Service Global Priority Mail (Canada and other countries outside of the United States) unless you select a different option during checkout. International shipments are not guaranteed and not refundable, regardless of package tracking information status, since many international deliveries are not scanned or held by customs. It is the purchaser's responsibility to ensure the package can be delivered to their destination before placing the order.

Any express shipping (where applicable) is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select, and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Damaged Goods Upon Arrival

If there is an issue such as a damaged delivery, please contact us immediately for the next steps to rectify the situation. Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours. 

 

Incorrect Product Received

All perishable items are non-returnable. Please make sure that you confirm your order details prior to checkout. If the error was made on our end (ex: we send you the wrong product) we will send you the correct product and you get to keep the incorrect product that was sent. 

 

Non-Delivery for USA Address Destinations

If the item was never delivered to a USA address we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information on this policy please review our Terms & Conditions.

We reserve the right to select alternative carriers for shipments. Shipping charges are invoiced according to costs related to UPS, FedEx or USPS. All liability for loss passes to the customer once it leaves our warehouse; however, we will honor replacement merchandise for damaged shipments after the damaged item(s) have been returned to us. Claims of non-delivery to USA addresses will be honored if no proof of delivery is offered by UPS or USPS, otherwise, the merchandise shall be deemed delivered. International shipments are not guaranteed and not refundable, regardless of package tracking information status, since many international deliveries are not scanned or held by customs. It is the purchaser's responsibility to ensure the package can be delivered to their destination before placing the order.

ALL OTHER ITEMS AND PRODUCTS

All non-perishable items typically ship within 3-5 days unless otherwise noted. DRIP Coffee Labs partners with several suppliers and their individual shipping times vary. All shipping is free to the United States of America.